Privacy Policy

Chitral Skills Academy (“CSA”, “we”, “us”) provides skills training and related educational services based in Chitral, Khyber Pakhtunkhwa, Pakistan.

This Privacy Policy describes how we handle personal information when you visit our website, contact us, express interest in our programmes, or otherwise interact with us. It should be read together with our Cookies Policy.

Depending on how you interact with us, we may collect:

• Contact and identity details

  Name, email address, phone number, and similar details you provide when you use our contact form, email us, call us, or apply or enquire about a programme.

• Enrolment and learning information

  Information needed to run a cohort: for example attendance, assessments, feedback, and emergency contact details where appropriate. The exact data depends on the programme and what you agree to when you enrol.

• Messages and preferences

  The content of your messages, your stated interests (such as a programme name), and marketing preferences if you subscribe to updates.

• Technical information

  When you use our website, standard logs or tools may process IP address, browser type, device type, and pages visited. See our Cookies Policy for how we use cookies and local storage.

We use personal information only for legitimate purposes related to running CSA and serving learners and partners, such as:

• Responding to you

  Answering enquiries, scheduling visits, and providing information about programmes.

• Delivering training

  Managing enrolment, teaching, assessment, certification, and internal reporting.

• Operating our website

  Security, troubleshooting, and improving how the site works.

• Legal and safety

  Complying with applicable law, protecting rights and safety, and handling complaints.

Where the law requires a legal basis for processing, we rely on appropriate grounds such as your consent (for example marketing emails or optional cookies), performance of a contract or steps prior to contract (for example processing an application), or our legitimate interests in running a responsible training organisation, always balanced against your rights.

You may withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

We do not sell your personal information. We may share data only when necessary, for example:

• Service providers

  Trusted providers who help us host our website, send email, or run systems, under confidentiality and only for the purpose we specify.

• Partners

  Schools, employers, or funders where you have agreed or where sharing is needed for a programme you joined.

• Authorities

  When required by law or to protect vital interests.

We keep information only as long as needed for the purposes above: for example the duration of a programme plus a reasonable period for records, complaints, or legal obligations. Retention periods may vary by type of data; you can ask us for more detail on request.

We take reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. No online transmission is completely secure; please use secure channels for highly sensitive information when we direct you to do so.

Depending on applicable law, you may have rights to access, correct, or delete certain personal data, or to object to or restrict some processing. To exercise these rights, contact us using the details below. We will respond within a reasonable time.

If you are not satisfied with how we handle your request, you may have the right to complain to a data protection or supervisory authority where one applies.

Our website is not directed at young children for unsupervised use. Where programmes involve minors, we work with guardians and applicable policies to protect learners’ interests.

We are based in Pakistan. If we use tools hosted in other countries, we take steps to ensure appropriate safeguards where required by law.

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Material changes may be highlighted on the website or communicated where appropriate.

For privacy questions or requests, contact us at hello@chitralskillsacademy.com or via our contact page.